Offshore Outsourcing - Business Models, ROI and Best Practices - by Marcia Robinson and Ravi Kalakota - Introduction

Introduction
PART I: OFFSHORE OUTSOURCING—AN OVERVIEW
PART II: OFFSHORE OUTSOURCING—THE BUSINESS PROCESS LANDSCAPE
PART III: OFFSHORE OUTSOURCING—STRATEGY AND EXECUTION
Remarks
Reading Suggestions & CONTENTS
About the Authors

Introduction

According to Robinson and Kalakota, most large corporations have cut costs as much as possible, using traditional methods. Understanding the “more for less” battle in which they are engaged, these firms realize that driving more costs out of operations means going offshore (i.e., migrating part or all of their value chains to low-cost locations). Offshore Outsourcing introduces CEOs and senior managers to the creation and implementation of offshore strategies that can be used effectively to create more focused, streamline, and competitive organizations.

Drawing on the experiences of GE, American Express, Dell, BellSouth, Delta Airlines, British Airways, and others, the authors provide a thorough overview of the offshoring landscape and define key concepts and trends. They provide a detailed analysis of the many different business processes available for offshoring, along with case studies that illustrate implementation challenges and the ROI that results from resolving them. And, they offer a how-to handbook that details the steps involved in creating and implementing clear, focused offshore strategies.