Offshore Outsourcing - Business Models, ROI and Best Practices - by Marcia Robinson and Ravi Kalakota - About the Authors

Introduction
PART I: OFFSHORE OUTSOURCING—AN OVERVIEW
PART II: OFFSHORE OUTSOURCING—THE BUSINESS PROCESS LANDSCAPE
PART III: OFFSHORE OUTSOURCING—STRATEGY AND EXECUTION
Remarks
Reading Suggestions & CONTENTS
About the Authors

About the Authors

Marcia Robinson, who is president of E-Business Strategies, has consulting experience in the area of customer relationship management, and has worked extensively in call center management, IT outsourcing, and service process reengineering. She also coauthored E-Business: Roadmap for Success, M-Business: The Race to Mobility, and Services Blueprint: Roadmap for Execution.

Ravi Kalakota, PhD, is the CEO of E-Business Strategies. He also coauthored the classic Frontiers of Electronic Commerce as well as Services Blueprint: Roadmap for Execution and the bestselling E-Business: Roadmap for Success.

For more information, please visit:www.mirvarpress.com